Speed test and support report
Run a deliberate, limited measurement and keep the support ID for a conversation with us.
You need
The pipeit CLI (Linux, macOS, Windows), signed in, and the rights each command needs.
pipeit speedtest run --bytes 8388608 --trace
pipeit speedtest report SUPPORT-IDThe example measures 8 MiB of upload and download plus latency. --trace asks for limited route information in both directions; missing or partial results are possible. At most 32 MiB per direction are allowed, and the server limits how often you can run it. Respect the waiting time that is shown. Do not put it in an endless loop or into every automatic error retry.
Related guides
Solve transfer problems
Check the specific problem instead of starting over: a quick decision list and the common symptoms with their next step.
- Command line and servers
Check the direct route and set the fallback
Probe a direct route, choose a route per transfer and control the account-wide fallback.
Still stuck?
Check the troubleshooting guide first. If that does not help, tell us what happened.